{
  "page": {
    "id": "bcs8y5sckvh2",
    "name": "Insightly",
    "url": "https://status.insightly.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"Insightly Web App","created_at":"2014-06-19T17:30:53.522-07:00","updated_at":"2026-04-28T16:56:38.694-07:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"3txr42z7yfc9","group_id":null,"page_id":"bcs8y5sckvh2"},{"status":"operational","name":"Insightly API","created_at":"2014-06-19T17:30:17.949-07:00","updated_at":"2026-04-11T15:00:07.136-07:00","position":2,"description":null,"showcase":true,"start_date":null,"id":"skxm1vk398jl","group_id":null,"page_id":"bcs8y5sckvh2"}],
  "incidents": [{"name":"Elevated errors and login failures during application deploy","status":"resolved","created_at":"2026-08-26T14:58:47.767-07:00","updated_at":"2026-08-26T14:59:06.732-07:00","monitoring_at":null,"resolved_at":"2026-08-26T14:58:47.824-07:00","impact":"major","shortlink":"https://stspg.io/bjdczm8bj5gk","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-26T14:58:47.761-07:00","reminder_intervals":null,"id":"fjthm2h1vx9c","page_id":"bcs8y5sckvh2","incident_updates":[{"status":"resolved","body":"Between approximately 1:51 PM and 2:45 PM PDT, some customers experienced errors and were unable to log in.\n\nThe issue has been resolved and service is fully restored as of 2:45 PM PDT. We're continuing to monitor and apologize for the disruption.","created_at":"2026-08-26T14:58:47.824-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-26T14:58:47.824-07:00","display_at":"2026-08-26T14:58:47.824-07:00","deliver_notifications":false,"tweet_id":null,"id":"vd8gn47hn8xn","incident_id":"fjthm2h1vx9c","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Delivery Issues Affecting Insightly Marketing Emails","status":"resolved","created_at":"2026-04-28T15:59:27.941-07:00","updated_at":"2026-04-30T11:50:13.615-07:00","monitoring_at":"2026-04-28T16:56:38.727-07:00","resolved_at":"2026-04-30T11:50:13.597-07:00","impact":"minor","shortlink":"https://stspg.io/19g0m3hqxrfw","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-04-28T15:59:27.935-07:00","reminder_intervals":"[]","id":"7rsgfdhyvwls","page_id":"bcs8y5sckvh2","incident_updates":[{"status":"resolved","body":"The issue has been resolved since the 28th.","created_at":"2026-04-30T11:50:13.597-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-30T11:50:13.597-07:00","display_at":"2026-04-30T11:50:13.597-07:00","deliver_notifications":true,"tweet_id":null,"id":"4f77stkskbrp","incident_id":"7rsgfdhyvwls","custom_tweet":null,"affected_components":[{"code":"3txr42z7yfc9","name":"Insightly Web App","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We have implemented a fix for the domain reputation issues and are seeing marketing emails successfully reaching inboxes again. We are currently monitoring at this time.","created_at":"2026-04-28T16:56:38.727-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-28T16:56:38.727-07:00","display_at":"2026-04-28T16:56:38.727-07:00","deliver_notifications":true,"tweet_id":null,"id":"tqmpdw4m0qpy","incident_id":"7rsgfdhyvwls","custom_tweet":null,"affected_components":[{"code":"3txr42z7yfc9","name":"Insightly Web App","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We have identified that a specific email domain is currently being flagged by some providers, affecting the delivery of marketing emails. Our team is actively working on restoring. We will provide updates as we progress toward full resolution.","created_at":"2026-04-28T15:59:28.017-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-28T15:59:28.017-07:00","display_at":"2026-04-28T15:59:28.017-07:00","deliver_notifications":true,"tweet_id":null,"id":"cnnqm95q5g5f","incident_id":"7rsgfdhyvwls","custom_tweet":null,"affected_components":[{"code":"3txr42z7yfc9","name":"Insightly Web App","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Insightly Web App","created_at":"2014-06-19T17:30:53.522-07:00","updated_at":"2026-04-28T16:56:38.694-07:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"3txr42z7yfc9","page_id":"bcs8y5sckvh2","group_id":null}]},{"name":"Database Maintenance","status":"completed","created_at":"2026-03-29T15:19:55.611-07:00","updated_at":"2026-04-11T15:00:07.202-07:00","monitoring_at":null,"resolved_at":"2026-04-11T15:00:07.180-07:00","impact":"maintenance","shortlink":"https://stspg.io/yybzf2675d76","scheduled_for":"2026-04-11T11:00:00.000-07:00","scheduled_until":"2026-04-11T15:00:00.000-07:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-04-11T10:00:07.518-07:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-03-29T15:19:55.604-07:00","reminder_intervals":null,"id":"xgct0vy7tvdh","page_id":"bcs8y5sckvh2","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-04-11T15:00:07.180-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-11T15:00:07.180-07:00","display_at":"2026-04-11T15:00:07.180-07:00","deliver_notifications":true,"tweet_id":null,"id":"2z803tz03094","incident_id":"xgct0vy7tvdh","custom_tweet":null,"affected_components":[{"code":"skxm1vk398jl","name":"Insightly API","old_status":"under_maintenance","new_status":"operational"},{"code":"3txr42z7yfc9","name":"Insightly Web App","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-04-11T11:00:07.152-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-11T11:00:07.152-07:00","display_at":"2026-04-11T11:00:07.152-07:00","deliver_notifications":true,"tweet_id":null,"id":"r0hz822hbw1x","incident_id":"xgct0vy7tvdh","custom_tweet":null,"affected_components":[{"code":"skxm1vk398jl","name":"Insightly API","old_status":"operational","new_status":"under_maintenance"},{"code":"3txr42z7yfc9","name":"Insightly Web App","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-04-11T10:00:07.385-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-11T10:00:07.385-07:00","display_at":"2026-04-11T10:00:07.385-07:00","deliver_notifications":true,"tweet_id":null,"id":"gpnt4pjtzc2w","incident_id":"xgct0vy7tvdh","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be performing updates to the databases supporting the Insightly application and API. During this time the application and APIs may have intermittent availability with a maximum of four short interruptions of less than one minute each.","created_at":"2026-03-29T15:19:55.668-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-29T15:19:55.668-07:00","display_at":"2026-03-29T15:19:55.668-07:00","deliver_notifications":true,"tweet_id":null,"id":"c7r08h1ng4jl","incident_id":"xgct0vy7tvdh","custom_tweet":null,"affected_components":[{"code":"skxm1vk398jl","name":"Insightly API","old_status":"operational","new_status":"operational"},{"code":"3txr42z7yfc9","name":"Insightly Web App","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Insightly Web App","created_at":"2014-06-19T17:30:53.522-07:00","updated_at":"2026-04-28T16:56:38.694-07:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"3txr42z7yfc9","page_id":"bcs8y5sckvh2","group_id":null},{"status":"operational","name":"Insightly API","created_at":"2014-06-19T17:30:17.949-07:00","updated_at":"2026-04-11T15:00:07.136-07:00","position":2,"description":null,"showcase":true,"start_date":null,"id":"skxm1vk398jl","page_id":"bcs8y5sckvh2","group_id":null}]},{"name":"Nylas Elevated API Errors and Increased Latency","status":"resolved","created_at":"2026-02-24T13:01:33.232-08:00","updated_at":"2026-02-24T14:51:24.515-08:00","monitoring_at":null,"resolved_at":"2026-02-24T14:51:24.496-08:00","impact":"minor","shortlink":"https://stspg.io/n0sccgs2n78l","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-02-24T13:01:33.228-08:00","reminder_intervals":null,"id":"s7mzmsglrvs6","page_id":"bcs8y5sckvh2","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-02-24T14:51:24.496-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-24T14:51:24.496-08:00","display_at":"2026-02-24T14:51:24.496-08:00","deliver_notifications":true,"tweet_id":null,"id":"pwplynm8dg8m","incident_id":"s7mzmsglrvs6","custom_tweet":null,"affected_components":[{"code":"3txr42z7yfc9","name":"Insightly Web App","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We have identified the underlying issue contributing to elevated new grant creation feature. \n\nAdditional information:\nhttps://status-v3.nylas.com/incidents/5znbs35pn314","created_at":"2026-02-24T13:01:33.298-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-24T13:01:33.298-08:00","display_at":"2026-02-24T13:01:33.298-08:00","deliver_notifications":true,"tweet_id":null,"id":"r22zwvl9gx8c","incident_id":"s7mzmsglrvs6","custom_tweet":null,"affected_components":[{"code":"3txr42z7yfc9","name":"Insightly Web App","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Insightly Web App","created_at":"2014-06-19T17:30:53.522-07:00","updated_at":"2026-04-28T16:56:38.694-07:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"3txr42z7yfc9","page_id":"bcs8y5sckvh2","group_id":null}]},{"name":"Network maintenance","status":"completed","created_at":"2026-02-02T14:52:24.066-08:00","updated_at":"2026-02-13T16:00:09.014-08:00","monitoring_at":null,"resolved_at":"2026-02-13T16:00:08.978-08:00","impact":"maintenance","shortlink":"https://stspg.io/r8093mkks209","scheduled_for":"2026-02-13T14:00:00.000-08:00","scheduled_until":"2026-02-13T16:00:00.000-08:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-02-13T13:00:08.877-08:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-02-02T14:52:24.059-08:00","reminder_intervals":null,"id":"vsqb52vmnxwy","page_id":"bcs8y5sckvh2","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-02-13T16:00:08.978-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-13T16:00:08.978-08:00","display_at":"2026-02-13T16:00:08.978-08:00","deliver_notifications":true,"tweet_id":null,"id":"34gf3z576pz1","incident_id":"vsqb52vmnxwy","custom_tweet":null,"affected_components":[{"code":"skxm1vk398jl","name":"Insightly API","old_status":"under_maintenance","new_status":"operational"},{"code":"3txr42z7yfc9","name":"Insightly Web App","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-02-13T14:00:07.709-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-13T14:00:07.709-08:00","display_at":"2026-02-13T14:00:07.709-08:00","deliver_notifications":true,"tweet_id":null,"id":"pv67ryddxwdl","incident_id":"vsqb52vmnxwy","custom_tweet":null,"affected_components":[{"code":"skxm1vk398jl","name":"Insightly API","old_status":"operational","new_status":"under_maintenance"},{"code":"3txr42z7yfc9","name":"Insightly Web App","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-02-13T13:00:08.751-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-13T13:00:08.751-08:00","display_at":"2026-02-13T13:00:08.751-08:00","deliver_notifications":true,"tweet_id":null,"id":"b9bvsd9bfjyx","incident_id":"vsqb52vmnxwy","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be undergoing scheduled maintenance during this time.","created_at":"2026-02-03T09:42:56.105-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-03T09:42:56.105-08:00","display_at":"2026-02-03T09:42:56.105-08:00","deliver_notifications":true,"tweet_id":null,"id":"pphm6nmdrhd7","incident_id":"vsqb52vmnxwy","custom_tweet":null,"affected_components":[{"code":"skxm1vk398jl","name":"Insightly API","old_status":"degraded_performance","new_status":"operational"},{"code":"3txr42z7yfc9","name":"Insightly Web App","old_status":"degraded_performance","new_status":"operational"}]},{"status":"scheduled","body":"We will be undergoing scheduled maintenance during this time.","created_at":"2026-02-02T16:15:44.309-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-02T16:15:44.309-08:00","display_at":"2026-02-02T16:15:44.309-08:00","deliver_notifications":true,"tweet_id":null,"id":"xshxr4tlvj81","incident_id":"vsqb52vmnxwy","custom_tweet":null,"affected_components":[{"code":"skxm1vk398jl","name":"Insightly API","old_status":"operational","new_status":"degraded_performance"},{"code":"3txr42z7yfc9","name":"Insightly Web App","old_status":"operational","new_status":"degraded_performance"}]},{"status":"scheduled","body":"We are performing scheduled maintenance at this time \u0026 only expect intermittent connection errors for the AU1 POD.","created_at":"2026-02-02T14:52:24.126-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-02T16:15:32.219-08:00","display_at":"2026-02-02T14:52:24.126-08:00","deliver_notifications":true,"tweet_id":null,"id":"k4s0xwhkzg09","incident_id":"vsqb52vmnxwy","custom_tweet":null,"affected_components":[{"code":"skxm1vk398jl","name":"Insightly API","old_status":"operational","new_status":"operational"},{"code":"3txr42z7yfc9","name":"Insightly Web App","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Insightly Web App","created_at":"2014-06-19T17:30:53.522-07:00","updated_at":"2026-04-28T16:56:38.694-07:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"3txr42z7yfc9","page_id":"bcs8y5sckvh2","group_id":null},{"status":"operational","name":"Insightly API","created_at":"2014-06-19T17:30:17.949-07:00","updated_at":"2026-04-11T15:00:07.136-07:00","position":2,"description":null,"showcase":true,"start_date":null,"id":"skxm1vk398jl","page_id":"bcs8y5sckvh2","group_id":null}]},{"name":"Network \u0026 Database Maintenance","status":"completed","created_at":"2025-09-05T12:54:14.660-07:00","updated_at":"2025-09-20T17:00:21.206-07:00","monitoring_at":null,"resolved_at":"2025-09-20T17:00:21.188-07:00","impact":"maintenance","shortlink":"https://stspg.io/n1z1v35j0kwp","scheduled_for":"2025-09-20T13:00:00.000-07:00","scheduled_until":"2025-09-20T17:00:00.000-07:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2025-09-20T12:00:21.506-07:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2025-09-05T12:54:14.653-07:00","reminder_intervals":null,"id":"lq8svbvqdcb5","page_id":"bcs8y5sckvh2","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2025-09-20T17:00:21.188-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-20T17:00:21.188-07:00","display_at":"2025-09-20T17:00:21.188-07:00","deliver_notifications":true,"tweet_id":null,"id":"qz8xkqsknd30","incident_id":"lq8svbvqdcb5","custom_tweet":null,"affected_components":[{"code":"skxm1vk398jl","name":"Insightly API","old_status":"under_maintenance","new_status":"operational"},{"code":"3txr42z7yfc9","name":"Insightly Web App","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2025-09-20T13:00:21.148-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-20T13:00:21.148-07:00","display_at":"2025-09-20T13:00:21.148-07:00","deliver_notifications":true,"tweet_id":null,"id":"2sk4vmkp0mjt","incident_id":"lq8svbvqdcb5","custom_tweet":null,"affected_components":[{"code":"skxm1vk398jl","name":"Insightly API","old_status":"operational","new_status":"under_maintenance"},{"code":"3txr42z7yfc9","name":"Insightly Web App","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2025-09-20T12:00:21.341-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-20T12:00:21.341-07:00","display_at":"2025-09-20T12:00:21.341-07:00","deliver_notifications":true,"tweet_id":null,"id":"cfzt27tmrvw3","incident_id":"lq8svbvqdcb5","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We anticipate a few brief service interruptions during this period","created_at":"2025-09-05T12:54:14.723-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-05T12:54:14.723-07:00","display_at":"2025-09-05T12:54:14.723-07:00","deliver_notifications":true,"tweet_id":null,"id":"vyqc9zm9kycv","incident_id":"lq8svbvqdcb5","custom_tweet":null,"affected_components":[{"code":"skxm1vk398jl","name":"Insightly API","old_status":"operational","new_status":"operational"},{"code":"3txr42z7yfc9","name":"Insightly Web App","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Insightly Web App","created_at":"2014-06-19T17:30:53.522-07:00","updated_at":"2026-04-28T16:56:38.694-07:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"3txr42z7yfc9","page_id":"bcs8y5sckvh2","group_id":null},{"status":"operational","name":"Insightly API","created_at":"2014-06-19T17:30:17.949-07:00","updated_at":"2026-04-11T15:00:07.136-07:00","position":2,"description":null,"showcase":true,"start_date":null,"id":"skxm1vk398jl","page_id":"bcs8y5sckvh2","group_id":null}]},{"name":"Emergency Application Maintenance","status":"resolved","created_at":"2025-08-28T20:10:37.194-07:00","updated_at":"2025-08-28T22:21:32.094-07:00","monitoring_at":null,"resolved_at":"2025-08-28T22:21:32.076-07:00","impact":"maintenance","shortlink":"https://stspg.io/06kvv4j3pjn2","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-08-28T20:10:37.189-07:00","reminder_intervals":null,"id":"syj89084rt93","page_id":"bcs8y5sckvh2","incident_updates":[{"status":"resolved","body":"We have completed the maintenance to address the application performance and stability issues.","created_at":"2025-08-28T22:21:32.076-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-28T22:21:32.076-07:00","display_at":"2025-08-28T22:21:32.076-07:00","deliver_notifications":true,"tweet_id":null,"id":"7p7x4r1kyb7v","incident_id":"syj89084rt93","custom_tweet":null,"affected_components":[{"code":"3txr42z7yfc9","name":"Insightly Web App","old_status":"under_maintenance","new_status":"operational"}]},{"status":"identified","body":"We are currently performing emergency maintenance on the Insightly CRM Web Application to address an issue impacting stability and performance. During this time, users may experience intermittent downtime or slower response times. We expect the maintenance to be completed by within the next two hours Updates will be posted here as the work progresses.\nWe apologize for the disruption and appreciate your patience as we work to restore full service.","created_at":"2025-08-28T20:10:37.266-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-28T20:10:37.266-07:00","display_at":"2025-08-28T20:10:37.266-07:00","deliver_notifications":true,"tweet_id":null,"id":"9fv0m6wgdldp","incident_id":"syj89084rt93","custom_tweet":null,"affected_components":[{"code":"3txr42z7yfc9","name":"Insightly Web App","old_status":"operational","new_status":"under_maintenance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Insightly Web App","created_at":"2014-06-19T17:30:53.522-07:00","updated_at":"2026-04-28T16:56:38.694-07:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"3txr42z7yfc9","page_id":"bcs8y5sckvh2","group_id":null}]},{"name":"Delay in AppConnect Recipe Execution and Workflows","status":"resolved","created_at":"2025-07-28T16:28:34.691-07:00","updated_at":"2025-07-29T16:37:31.359-07:00","monitoring_at":null,"resolved_at":"2025-07-29T16:37:31.340-07:00","impact":"minor","shortlink":"https://stspg.io/c44268gk7nc0","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-07-28T16:28:34.686-07:00","reminder_intervals":"1","id":"4dlyy54twtc8","page_id":"bcs8y5sckvh2","incident_updates":[{"status":"resolved","body":"We have implemented a fix for the issue and have had no delays over the past 18 hours.","created_at":"2025-07-29T16:37:31.340-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-29T16:37:31.340-07:00","display_at":"2025-07-29T16:37:31.340-07:00","deliver_notifications":true,"tweet_id":null,"id":"qkjl2gvp8y03","incident_id":"4dlyy54twtc8","custom_tweet":null,"affected_components":[{"code":"skxm1vk398jl","name":"Insightly API","old_status":"operational","new_status":"operational"},{"code":"3txr42z7yfc9","name":"Insightly Web App","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"We've identified the cause, have eliminated the delays, and will be implementing a longer-term solution shortly.","created_at":"2025-07-29T08:04:17.816-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-29T08:04:17.816-07:00","display_at":"2025-07-29T08:04:17.816-07:00","deliver_notifications":true,"tweet_id":null,"id":"mchqy5j3cqbj","incident_id":"4dlyy54twtc8","custom_tweet":null,"affected_components":[{"code":"skxm1vk398jl","name":"Insightly API","old_status":"operational","new_status":"operational"},{"code":"3txr42z7yfc9","name":"Insightly Web App","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"Insightly is currently experiencing a delay in processing Webhook communication to external systems and triggering of AppConnect recipes of pp to 70 Min. We are working to reduce this delay back down to normal levels.","created_at":"2025-07-28T16:28:34.736-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-28T16:28:34.736-07:00","display_at":"2025-07-28T16:28:34.736-07:00","deliver_notifications":true,"tweet_id":null,"id":"hx8jlzlwnyyj","incident_id":"4dlyy54twtc8","custom_tweet":null,"affected_components":[{"code":"skxm1vk398jl","name":"Insightly API","old_status":"operational","new_status":"operational"},{"code":"3txr42z7yfc9","name":"Insightly Web App","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Insightly Web App","created_at":"2014-06-19T17:30:53.522-07:00","updated_at":"2026-04-28T16:56:38.694-07:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"3txr42z7yfc9","page_id":"bcs8y5sckvh2","group_id":null},{"status":"operational","name":"Insightly API","created_at":"2014-06-19T17:30:17.949-07:00","updated_at":"2026-04-11T15:00:07.136-07:00","position":2,"description":null,"showcase":true,"start_date":null,"id":"skxm1vk398jl","page_id":"bcs8y5sckvh2","group_id":null}]},{"name":"Network maintenance","status":"completed","created_at":"2025-07-22T16:43:26.850-07:00","updated_at":"2025-07-26T16:00:21.349-07:00","monitoring_at":null,"resolved_at":"2025-07-26T16:00:21.312-07:00","impact":"maintenance","shortlink":"https://stspg.io/1sz4pvt2q7ld","scheduled_for":"2025-07-26T14:00:00.000-07:00","scheduled_until":"2025-07-26T16:00:00.000-07:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2025-07-26T13:00:25.939-07:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2025-07-22T16:43:26.845-07:00","reminder_intervals":null,"id":"npyl1lnjxr27","page_id":"bcs8y5sckvh2","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2025-07-26T16:00:21.312-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-26T16:00:21.312-07:00","display_at":"2025-07-26T16:00:21.312-07:00","deliver_notifications":true,"tweet_id":null,"id":"9d503kp5l87n","incident_id":"npyl1lnjxr27","custom_tweet":null,"affected_components":[{"code":"skxm1vk398jl","name":"Insightly API","old_status":"under_maintenance","new_status":"operational"},{"code":"3txr42z7yfc9","name":"Insightly Web App","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2025-07-26T14:00:21.720-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-26T14:00:21.720-07:00","display_at":"2025-07-26T14:00:21.720-07:00","deliver_notifications":true,"tweet_id":null,"id":"l9krqbnm816s","incident_id":"npyl1lnjxr27","custom_tweet":null,"affected_components":[{"code":"skxm1vk398jl","name":"Insightly API","old_status":"operational","new_status":"under_maintenance"},{"code":"3txr42z7yfc9","name":"Insightly Web App","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2025-07-26T13:00:22.580-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-26T13:00:22.580-07:00","display_at":"2025-07-26T13:00:22.580-07:00","deliver_notifications":true,"tweet_id":null,"id":"hw9cqsdv3h20","incident_id":"npyl1lnjxr27","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be performing updates to the networking devices supporting the Insightly application and API for a maximum period of 2 hours. This work will start at 2pm Pacific and conclude by 4pm Pacific on Saturday, July 26th, 2025. During this time the application and APIs may have short periods of intermittent availability.","created_at":"2025-07-22T16:43:26.897-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-22T16:43:26.897-07:00","display_at":"2025-07-22T16:43:26.897-07:00","deliver_notifications":true,"tweet_id":null,"id":"st792r1yndh5","incident_id":"npyl1lnjxr27","custom_tweet":null,"affected_components":[{"code":"skxm1vk398jl","name":"Insightly API","old_status":"operational","new_status":"operational"},{"code":"3txr42z7yfc9","name":"Insightly Web App","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Insightly Web App","created_at":"2014-06-19T17:30:53.522-07:00","updated_at":"2026-04-28T16:56:38.694-07:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"3txr42z7yfc9","page_id":"bcs8y5sckvh2","group_id":null},{"status":"operational","name":"Insightly API","created_at":"2014-06-19T17:30:17.949-07:00","updated_at":"2026-04-11T15:00:07.136-07:00","position":2,"description":null,"showcase":true,"start_date":null,"id":"skxm1vk398jl","page_id":"bcs8y5sckvh2","group_id":null}]},{"name":"Host availability - Service Disruption (5:00 PM – 6:10 PM)","status":"resolved","created_at":"2025-07-23T17:00:00.000-07:00","updated_at":"2025-07-24T11:04:47.582-07:00","monitoring_at":null,"resolved_at":"2025-07-23T17:00:00.000-07:00","impact":"none","shortlink":"https://stspg.io/24nhnx5v3l55","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-07-24T11:04:47.511-07:00","reminder_intervals":null,"id":"s76kvc7kqd0l","page_id":"bcs8y5sckvh2","incident_updates":[{"status":"resolved","body":"We experienced a service disruption between 5:00 PM and 6:10 PM, affecting both our API and application services. The issue was caused by a host failure within our infrastructure.\n\nOur team identified the root cause and restored service by 6:10 PM. We are continuing to monitor the system and will implement safeguards to prevent a recurrence.\n\nWe apologize for the inconvenience and appreciate your patience.","created_at":"2025-07-24T11:04:47.569-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-24T11:04:47.569-07:00","display_at":"2025-07-23T17:00:00.000-07:00","deliver_notifications":false,"tweet_id":null,"id":"fxx62jhhdb4v","incident_id":"s76kvc7kqd0l","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]}]
}