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Incident Report for Insightly

Resolved

Insightly's process to deploy new versions of software on our servers is to do a "rolling deployment" where our applications stay online and available. This happens by deploying our application on a subset of our servers, always leaving most of our systems available to process customer requests. During this planned upgrade, multiple deployments were started in parallel, causing a brief outage of under two minutes of our Web application when all servers were taken offline for upgrades simultaneously.

We've determined the cause of the multiple deployments and have instituted a process to prevent this from occurring again.

Posted Jan 14, 2020 - 16:41 PST

This incident affected: Insightly Web App.